Quality principles in Industrias Teixido, S.A.

1.- Quality is essential for promoting competitiveness among companies and is a key element in ensuring customer satisfaction.

2.- Quality is everyone's responsibility. Each department within the organisation must work as a “business unit” to achieve the satisfaction of both “internal” and external customers. This is the only way to guarantee global process quality.

3.- A job well done first time is more profitable than detecting faults and then having to correct them: prevention is better than cure.

4.- Our aim is to achieve TOTAL QUALITY: Zero defects.

5.- All defects must be eliminated, their causes analysed and solutions found that incur no extra cost.

6.- Commitment and accountability by each individual employee are key factors in achieving quality objectives.

7.- Contributing ideas is essential in solving problems and optimising quality.

8.- Information, communication, participation, training and innovation are essential tools for achieving TOTAL QUALITY.

9.- Trust in teamwork is an essential factor of progress, that can be achieved through professionalism, and a scrupulously ethical approach to quality and ongoing improvement. This will have a direct effect on the extent to which our customers are satisfied.

10.- All of us at Teixidó believe in the Total Quality Spirit: QUALITY in Processes and Products, QUALITY in Management, Communication and Service, and QUALITY in Work and Life.